Effective Date: October 10, 2026
Last Updated: October 10, 2026
These Terms and Conditions (“Terms”) govern your use of btuhomeservices.com (the “Website”) and the home services provided by BTU Appliance Service LLC, doing business as BTU Home Services (“BTU Home Services,” “we,” “us,” or “our”). By using our Website, requesting a quote, booking a service, or opting in to receive text messages, you agree to these Terms. If you do not agree, please do not use our Website or services.
1. Our Services
BTU Home Services provides residential and light commercial home services in the Dallas-Fort Worth area of Texas, including:
- Appliance repair
- Air duct cleaning
- Dryer vent cleaning
- Garage door repair
Service availability, including same-day appointments, depends on your location, technician availability, and parts availability, and is not guaranteed.
2. Quotes, Pricing, and Payment
- Diagnostic / service call fee: Appliance repair visits include a diagnostic fee, which is disclosed to you when you book. If you approve the repair, the diagnostic fee is applied toward the cost of the repair unless we tell you otherwise.
- Quotes: We provide a quote before starting any repair or cleaning work. Work begins only after you approve the quote. Prices listed on our Website, in ads, or in articles are starting prices or estimates, and final pricing depends on the condition of your appliance or system, the parts required, and the scope of work.
- Additional work: If we discover additional problems during service, we will explain them and provide a revised quote before doing any additional work.
- Payment: Payment is due upon completion of service unless we agree otherwise in writing. We accept the payment methods listed on your invoice.
- Parts orders: If a repair requires parts that must be ordered, we may require a deposit or full payment for the parts before ordering. Special-order parts may not be refundable once ordered.
3. Appointments and Cancellations
We will give you an arrival window when you book. Arrival times are estimates and may change because of traffic, weather, or delays on earlier jobs; we will try to notify you if we are running late. Please give us at least 24 hours’ notice to cancel or reschedule. An adult (18 or older) must be present during the service visit, and you must provide safe access to the appliance or work area.
4. Warranty
Repairs are covered by the parts and labor warranty stated on your invoice. The warranty covers the specific parts we installed and the specific repair we performed. It does not cover:
- Other parts or problems unrelated to the original repair.
- Damage caused by misuse, abuse, accidents, power surges, flooding, pests, or acts of nature.
- Appliances that have been repaired or modified by anyone else after our service.
- Normal wear and tear, or cosmetic damage.
To make a warranty claim, contact us at (888) 588-3314. Cleaning services (air duct and dryer vent cleaning) are not covered by a parts warranty. If you are not satisfied with a cleaning service, contact us within 7 days and we will work with you to make it right.
5. Customer-Supplied Parts and Pre-Existing Conditions
We are not responsible for the quality or performance of parts that you provide. Work performed with customer-supplied parts is not covered by our parts warranty. We are not responsible for pre-existing conditions, such as hidden damage, corrosion, code violations, faulty wiring, damaged ductwork or vents, or the age-related failure of other components, that we did not cause.
6. SMS / Text Message Terms
Program description: By providing your mobile phone number and opting in through our Website forms, Facebook Lead Ads forms, by phone, or in person, you agree to receive text messages from BTU Home Services. These messages relate to your service requests, including quotes, appointment confirmations and reminders, technician arrival notifications, service follow-ups, and customer care. If you separately opt in, we may also send occasional promotional offers.
- Consent is not required to purchase: Consent to receive text messages is not a condition of purchasing any goods or services.
- Message frequency: Message frequency varies.
- Message and data rates may apply.
- Opt-out: Reply STOP to any message to cancel at any time. You will receive one final confirmation message, and no further messages will be sent unless you opt in again. You may also reply UNSUBSCRIBE, CANCEL, END, or QUIT.
- Help: Reply HELP to any message for help, or contact us at (888) 588-3314 or btuappliance@gmail.com.
- Carriers: Mobile carriers are not liable for delayed or undelivered messages.
- Privacy: Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for details.
7. Facebook Lead Ads and Online Forms
When you submit a request through our Website or a Facebook or Instagram Lead Ads form, you confirm that the information you provide is accurate and that you are authorized to request service at the address provided. You agree that we may contact you by phone, email, or text message about your request, as described in our Privacy Policy. Facebook and Instagram are not affiliated with BTU Home Services and do not sponsor or endorse our offers. Lead Ads forms are subject to Meta’s terms and policies.
8. Website Use
The content on our Website, including text, articles, graphics, logos, and images, is owned by BTU Home Services or its licensors and is protected by copyright and trademark law. You may view and print content for personal, non-commercial use only. You agree not to use the Website for any unlawful purpose, submit false information, or interfere with the Website’s operation.
The articles and guides on our Website are for general informational purposes only and are not a substitute for an in-person diagnosis by a qualified technician. Appliances, gas lines, garage door springs, and electrical components can be dangerous; do not attempt repairs you are not qualified to perform.
9. Limitation of Liability
To the fullest extent permitted by Texas law, BTU Home Services will not be liable for any indirect, incidental, special, or consequential damages, including food spoilage, lost wages, or loss of use, arising from our Website or services. Our total liability for any claim related to a service will not exceed the amount you paid for that service. Nothing in these Terms limits any rights you have that cannot be waived under Texas law, including the Texas Deceptive Trade Practices-Consumer Protection Act.
10. Disclaimer
Except for the express warranty described in Section 4, our Website and services are provided “as is,” to the fullest extent permitted by law.
11. Governing Law and Disputes
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. If you have a concern, please contact us first. Most issues can be resolved quickly by phone. Any legal action related to these Terms or our services must be brought in the state or federal courts located in Dallas County, Texas, unless otherwise required by law.
12. Changes to These Terms
We may update these Terms from time to time. Updated Terms will be posted on this page with a new “Last Updated” date. Your continued use of our Website or services after an update means you accept the revised Terms.
13. Contact Us
BTU Appliance Service LLC (dba BTU Home Services)
Addison, TX (Dallas-Fort Worth area)
Phone: (888) 588-3314
Email: btuappliance@gmail.com
Website: btuhomeservices.com